Should you have any additional questions, please do not hesitate to contact us.
Frequently Asked Questions
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?
Once an order has been confirmed, it can't be modified or adjusted.
HOW CAN I CANCEL MY ORDER?
HOW CAN I CANCEL MY ORDER?
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed.
Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.
HOW DO I START A RETURN?
HOW DO I START A RETURN?
You have up to 30 days upon delivery to return items purchased on stussy.com.Visit our self service returns portals by simply clicking the link below:
HOW DO I KNOW MY ORDER IS CONFIRMED?
HOW DO I KNOW MY ORDER IS CONFIRMED?
Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact contact@aesavera.com Or aesaveract@gmail.com
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?
HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?
Subscribe to our Newsletter or follow us on Instagram for early release information.
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
Our Team will respond within 12-72 hours. Excluding weekends and major holidays.
I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
Please contact contact@aesavera.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
WHEN WILL I RECEIVE MY ORDER?
WHEN WILL I RECEIVE MY ORDER?
Orders are processed within 3–5 business days. Production and delivery take 5–15 business days, depending on method and destination. We offer express U.S. shipping and international options. A tracking number is provided once your order ships.
Some methods may incur no import fees. For U.S. deliveries, a valid email and phone number are required to prevent customs delays.
We only accept returns on items that are unused and unwashed. Please refer to our complete return policy for details.
HOW CAN I GET HELP WITH PLACING MY ORDER OR ANYTHING ELSE?
HOW CAN I GET HELP WITH PLACING MY ORDER OR ANYTHING ELSE?
Our Client Advisors are available to help you with your order. You can contact our Support Team from Monday to Saturday from 10 am to 10 pm (EST) and on Sunday from 11 am to 7 pm (EST). Please note, we are closed the following US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. We will be closed at 6 pm (EST) on Thanksgiving Eve, Christmas Eve, a nd New Year’s Eve.
Track your order
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